faq's

Installation

What are the recommended dimensions for the installation of wall hung toilet?

These dimensions vary according to the toilet’s model and can be consulted on our website, more specifically on the webpage of each individual wall hung toilet.

What are the recommended dimensions for the installation of wall hung bidet?

These dimensions vary according to the bidet’s model and can be consulted on our website, more specifically on the webpage of each individual wall hung bidet.

What size should the cut for basins or kitchen sinks have?

Please check the “cutting plan” on the technical drawing of each product. This plan indicates the exact dimensions of the hole you should cut in order to install a basin or kitchen sink.

What are the installation dimensions recommended for concealed mixer taps?

You can find on page 413 of our online price list the recommended installation dimensions for concealed mixers.

What are the installation dimensions recommended for shower and bath solutions?

You can find on page 413 of our online price list the recommended installation dimensions for shower and bath solutions.

What is the recommended installation height for the Aqua douche shower kit?

We suggest its installation at 580mm from the floor.

What is the recommended application height for vessel basins?

We suggest its application in a unit or countertop 765mm from the floor.

Maintenance

What is the origin of craquelê on ceramics (cracking surface)? Is it possible to repair it?

Craquelê is not possible to repair and usually occurs with the ageing of the piece and it is the manifestation of differential stresses between the glaze and the ceramic substrate of the pieces. This phenomenon develops according to the conditions of application and use, as well as the conditions in which the piece has been stored and handled. We acknowledge that all products have a variable life span, require periodic maintenance and sometimes replacements to restore its functionality.

However, ceramic pieces that exhibit this problem can be used normally without any kind of constraint. They just present an aged appearance.

What should I do if my Slowclose toilet seat does not hold its vertical position?

This situation can happen when the Slowclose system creates some resistance and prevents it from holding its vertical position. We suggest you to pull the seat’s hinges forward (as much as the hinge hole allows) in order to create a wider opening. Then try holding the seat’s cover against the cistern for a few seconds and repeat it a few times. If this doesn’t work you will need to replace the Slowclose system dampers.

Why do shower kits keep dripping after you finish showering?

Shower kits have a large volume and height. After turning them off there is always some water accumulated in the shower head and arm that will gradually drop for 1 minute or more until there is no more water inside the kit.